Thank you for shopping with 95 Gems. We want your Bahá’i-inspired jewelry to be a joy to wear. This page explains how returns and refunds work.
Contact us first
If something isn’t right, email [email protected] within 14 days of delivery and we’ll find a solution together.
Please include:
• Your order number
• Your full name and the email used at checkout
• A short description of the issue
• Photos if the item arrived damaged or incorrect
Eligibility
You may request a return if:
• The item is unused and in its original condition
• It is in the original packaging where possible
• You contact us within 14 days of delivery
We cannot accept returns for:
• Items damaged by normal wear, improper care, or resizing after delivery
• Custom or made-to-order pieces (unless we made an error)
• Items returned without prior contact / approval
How returns work
1. Email us to request a return authorization.
2. We’ll confirm whether to return the item and share the return address in Switzerland.
3. Ship the item back with tracking. Return shipping is the customer’s responsibility unless we sent the wrong item or it arrived defective.
4. Once we receive and inspect the item, we’ll process your refund.
Refunds
• Approved refunds are issued to the original payment method
• Please allow 5–10 business days after we receive the return for the refund to appear (your bank may take longer)
• Shipping fees are non-refundable unless the return is due to our error
Damaged or incorrect items
If your order arrives damaged, defective, or not as described, contact us within 7 days of delivery with photos. We’ll arrange a replacement or refund — and we won’t ask you to cover return shipping in those cases.
Exchanges
We don’t run automatic exchanges. If you need a different size or style, contact us — we’ll advise whether a return + new order is best.
Customs & import fees
We ship from Switzerland worldwide. Any customs duties or import taxes charged by your country are the buyer’s responsibility and aren’t covered by refunds.
Questions
Email [email protected] — we’re happy to help.
